Ms. Gromball,

Please note that Mr. Rieben approach towards problem resolution, and customer interaction has always been most conscientious and highly efficient. With an additional sense of top professionalism and low key attitude which makes for a distinctive quality experience when dealing with Mr. Rieben.

I feel that he is truly an asset to CSC, I can say this without any qualms because I know the difference between mediocre, satisfactory & excellent service, since I have a been part of the IT service industry since 1975.  

Satisfactory doesn’t seem to be a word in his book, which obviously makes it all the better when working with Mr. Rieben. As latest example, we should note what transpired last Thursday & Friday with Ellanef’s SUN450 Unix system, where ultimately Mr. Rieben was able to resolve in an expeditious & more than well done fashion.

Also, as footnote to Mr. Rieben’s excellent performance I’d like to include Ms. Kirstie Winston, who was instrumental in resolving the problem ASAP.

And Ms. Joan Silvery, who’s always done a great job for Ellanef et al.

Overall, I must conclude the CSC support staff is one of the best I’ve come across in my 34 years of IT service related experience.

Best regards,

Ray Frausto
MIS Ellanef MFG Corp.
Magellan Aerospace

 

 

This is a heartfelt congratulations for choosing Contemporary Software Concepts, … for the TelesisMFG ERP system.  These people have basically done in a few months more for Laser Drive, Inc. than Telesis did in the 2 years I was associated with the organization.
The help desk staff have an in depth understanding of Telesis and it has actually been a pleasure talking with these individuals…CSC has answered and guided us through every one of our problems…
I know you must have already received a number of compliments from the Western Pennsylvania Telesis user group personnel regarding Contemporary Software Concepts.  I have written this message because I feel strongly about the personal touch CSC has given Laser Drive.  Sandra Gromball and her staff have responded beautifully.

~ Keith G. Bowser, Vice President/General Manager, Laser Drive, Inc.

 

 

What can I say Sandy.  Amy and special guest star Jim baled me out again today.  We have an ISO checkup starting Monday and we were in serious danger of getting our cert pulled unless we got the Purchasing functionality going that prompts the buyer that he is buying from a certified or non-certified vendor.  I made the decision to destroy an empty file and replace it with a file I created in ACCESS.  Didn’t work (big surprise huh?).  Amy and Jim talked me down off the building and corrected my problem.  My Quality Control Manager is giving me the “We’re Not Worthy Bow” now every time I walk by him.

Thank them again for me.

~ Joe Petrecca, Metaullics